Global Service Jam
We (designers, product managers, developers, sales professionals etc.) jammed DIGITAL this year because of pandemic.
2022's Global Theme:
Topic Setting
As a group of 3-4, we started by combining 2 sorted HOW-MIGHT-WE questions.
We expanded our thoughts and VOTED on a TARGET PERSONA for interview within the short time span.
Empathize
We brainstormed, combined, filtered INTERVIEW questions.
While one of us interviewed our target user, others take note.
Finally, we analysed users' actions in FIRST-PERSON perspective.
Ideate
After filtering the pains and gains in our interview notes, we nailed down the PAIN POINT to focus.
We brainstorm solutions by encourage each other to THINK OUT OF THE BOX.
(eg. not necessarily bound ourselves with an app solution from the start)
We illustrate our idea in STORYBOARDS separately to facilitate misunderstanding-free discussion.
MY STORYBOARD below is eventually selected as the major storyboard since it gathered our ideas best in terms of PRODUCT & EMOTIONAL FLOW.
Business Model
Idea Pitching
Low-fidelity Prototypes
Landing
From Manager 's point of view:
Set requirements
Team creation
Share to common platform
Game selection
Game recommendation detail
Game recommendation detail 2
Game Scheduling
Confirm and deliver
Creation Success Notification
Status Checking
Result review and sharing
From Participant's point of view:
Proof upload
Bonus points earned
Reward list for redeeming
Redeem for whom
Thought Exchanges
